Questions
The ONLY way to ensure a carrier is the PROPER SIZE is to MEASURE your pet.
Please Measure your Pet’s Height when Standing.
Length – measure from the tip of their tiny wet nose to the end of their wiggly little butt.
Height – measure from the ground to the top of their adorable head.
Weight should be used as a guideline only. We recommended the Miso Pup Carriers for PupSize® dogs and other small animals that weigh approximately 8 lbs. or less. Maximum weight capacity is 15 pounds.
As a general guideline, your dog should be able to stand comfortably in the carrier, turn around easily inside, and lie down without difficulty.
Measure your Pet’s Height when Standing.
Length – measure from the tip of their tiny wet nose to the end of their wiggly little butt.
Height – measure from the ground to the top of their adorable head.As a general guideline, your dog should be able to stand comfortably in the carrier, turn around easily inside, and lie down without difficulty.
Miso Pup products were specifically designed and made for PupSize® dogs, weighing 8lbs. or less.
The Miso Pup Interchangeable Pet Carriers can hold quite a bit of weight, we suggest maximum weight of a pup & your belongings not to exceed 25lbs. As a pet carrier, the only way to ensure proper size is to measure your pup. Typically, dogs weighing under 10 lbs. find the mesh “base” pet carrier to be comfortable.
To ensure pups and parents stay safe, we suggest that the Maximum weight for The Miso Pup Dual Strap Sling Carriers do not exceed 8lbs.
Use a damp cloth and mild soap to remove dirt and stains.
Yes ! The Miso Pup Dual Strap Sling Carriers are machine washable. The fabric we use have been pre-washed and pre-shrunk and you can expect about 2% shrinkage.
Please note- You can either lay flat or hang to dry and if you want to put the Sling in the dryer, please make sure you wrap the sling in a towel or secure the metal hardware, so it doesn’t cause damage to your dryer. Also, please make sure you check and inspect the sling periodically and after washing, for any lose seams or damage. We want to make sure you and your pup stay safe.
Reshaping the Miso Pup Mesh Carrier is easy.
Due to the nature of the carrier’s material, the bag will need to be reshaped from time to time. In cold climates the Mesh carrier will be stiffer and in warmer climates, the faux leather will soften. For shipping purposes, the carrier will be folded when it arrives and the bag will often have wrinkles and creases.
Don’t worry, in time and with use, the bag will return to its original shape. To return the carrier to its original shape, try these helpful tips:
1. Place the carrier in a warm place, out of direct sunlight, and allow the carrier to reshape itself.
2. Allow you pup to get in the carrier, their weight and warmth will help the carrier and your pup settle in.
3. Using a hair dryer, blow medium heat over the area – in 60 second increments.
4. Pop it in the Dryer, place the Mesh bag the included dust bag and along with some towels, normal settings (medium heat), for 60 second increments.
Pass a hand over the wrinkles to smooth them out as much as possible and pinch or fold the edges & corners to help reform the structure as it cools. For difficult areas, like the bottom of bag, gently push out the crease. Repeat in 60 second increments, until the winkles and creases have been minimized or disappears. Attaching the Mesh bag to a “Shell” tote, will also help return the bag to its shape, as it cools to normal room temperature. Please note that the Mesh bag will correct it’s self in time and with use.
Please note, Damage may occur if exposed to extreme heat for periods of more than one minute. As a reminder, please keep the carrier away from high heat, open flames, as they are made with plastic and are highly flammable. Also, please use caution as the bag and metal hardware may be get extremely hot if exposed to heat.
At Miso Pup, we believe in all of our products and hope you and your PupSize® dog are as over the moon with them as we are. We offer a one year limited warranty on all new Miso Pup products, warranty them against defects in materials and workmanship, when purchased from Miso Pup or an authorized Miso Pup retailer. This warranty does not cover products purchased from unauthorized retailers or not owned by the original consumer. To learn more, Visit our Our Warranty information page.
Product registration provides us with easy proof of ownership and ensures that important information regarding your purchase is in our system. Registration is especially helpful if your original proof of purchase is misplaced or lost and in the event warranty service is requested.
If you haven’t registered you Miso Pup products, please register you products now.