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What is your return policy?

At Miso Pup, our return policy is simple: If you aren’t 100% happy, then we aren’t happy. We offer a 30-day return policy on all unused merchandise purchased through our website, Any items purchased from retail stores and other online retailers must be returned to the original place of purchase.

Only unused merchandise, with original tags and packaging, may be returned for a full refund or exchange within 30 days from the ship date, less the shipping cost. A 15% restocking fee will be applied on all returned merchandise that are not packaged in the original packaging or are missing tags or accessories.

Due to health regulations, used merchandise cannot be returned, as the product cannot be resold. If there is pet hair, odor or dander we cannot offer a full refund. We do not offer refunds on shipping costs, only the returned products.

Please note some pups will take more time than others to adjust to their new carrier, so please be patient. It is your responsibility to measure and acclimate your pup to the carrier. If you have any further questions please contact us at

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