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What to do if your merchandise was damaged or defective?

If you receive an item that is defective or damaged, please call us at (702) 332-1200 or 1-844-MISO-PUP within 7 business days and we will exchange the item. Please note, that we require all damaged items sent back to us. Proof of purchase is required for warranty service.

If a package arrives damaged, it’s best for Customer to refuse the package. If the Customer signs for and keeps the package, the Customer should note the damage when signing for it so that a claim can be filed with the carrier. Miso Pup will not be responsible for Merchandise damages cause by shipping carrier while in transit.