What is a Pre-Order item? What if I want to cancel a Pre-Order?
A Pre-Order item is one that you are ordering before we have it in inventory. You may cancel a pre-order item up until the time your order has begun processing. To cancel a pre-order item, please Sign In to your account
What if I place an order and the item is out of stock?
In the unlikely event that we are unable to fill your order, you will be notified via email. Your credit card/PayPal account will not be charged. You can also check the status online by signing in to your account and
How can I track the status of my order?
If you have an account with us, please Sign In and go to your Manage Account Page. Click on “Order Number” to see the status of your order.
When is my order shipped?
Orders are typically shipped on the same or next business day of when they are placed, except for Pre-Order items. We initiate shipments Monday through Friday. Expedited Shipping orders must be placed by 12:00 pm PST. Most orders in the continental
Can I change the style, color or size after an order is placed?
Please contact us immediately via email firstname.lastname@example.org or by calling 1-844-MISO-PUP (1-844-647-6787). If you contact us within 24 hours of placing your order it may be possible to make changes. However, once an order begins processing no changes can be
Can I make changes or cancel my online order?
Please contact us immediately via email email@example.com or by calling 1-844-MISO-PUP (1-844-647-6787). If you contact us within 24 hours of placing your order it may be possible to make changes. However, once an order begins processing no changes can be made.
How will I know if my order is confirmed?
You will receive an order confirmation via email.
Do I have to pay sales tax on my order?
We are required to charge sales tax to orders sold and shipped within the State of Nevada. Sales tax does not apply to orders shipped to addresses in other states.
When will I be billed?
We do an authorization when the order is placed to verify that the funds are available. We do not charge your card or account until the order has been shipped.
Is ordering over the internet secure?
Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server.