When will my purchase be refunded?
Once the returned item(s) is received, a credit will be issued in the original form of payment used for the initial purchase within seven business days. Please allow up to 2 billing cycles from the time we receive your item(s)
How do I ship my online return?
For tracking purpose, returns must be shipped by an insured carrier only. Customers are responsible for all shipping costs related to returns and exchanges. Shipping and handling charges are non-refundable. Your shipment must be sent prepaid. We do not accept
Where do I ship my online return?
Once you receive a Return Authorization Number, you can return the item(s) to: Miso Pup 4132 S Rainbow Blvd, Suite 125 Las Vegas, Nevada 89103 Please ensure that your package is clearly mark your RETURN AUTHORIZATION NUMBER, in order to expedite the return process
What is the return process?
We want you (& your pup) to be 100% satisfied, so returns are easy. To return an item, just simply contact us at email@example.com or toll-free 1-844-MISO-PUP with the following information, to request a Return Authorization: Customer Name: Email: Phone: Order No: List of item(s) being returned: Reason
What to do if your merchandise was damaged or defective?
If you receive an item that is defective or damaged, please call us at (702) 332-1200 or 1-844-MISO-PUP within 7 business days and we will exchange the item. Please note, that we require all damaged items sent back to us.
What is your return policy?
At Miso Pup, our return policy is simple: If you aren’t 100% happy, then we aren’t happy. We offer a 30-day return policy on all unused merchandise purchased through our website, www.misopup.com. Any items purchased from retail stores and other
How do I do an exchange?
For exchanges please follow the return process and place a new online order.